Terms of Service

1. Development status

Production Inbox is launching as a free public beta through the Shopify App Store. Shopify review, hosting availability, and the operational limits described here apply to the beta. These terms do not promise a paid plan or permanent availability.

2. Eligibility and authority

A user must be legally able to enter an agreement and must have authority to install and operate apps for the relevant Shopify store. Use of Shopify remains subject to Shopify's own terms and policies.

3. Service

Production Inbox reads a bounded set of authorized open-order facts and organizes line items into a searchable production queue. It provides merchant-confirmed required-field rules, automatic or manual due dates, product-and-variant batches, workshop notes, and Ready, Making, Done, and reopen workflow controls.

The app does not replace Shopify as the order system of record, does not guarantee that buyer-provided customization is accurate, and does not make or ship products on the merchant's behalf.

4. Merchant responsibilities

• Use the app only for a store and data the merchant is authorized to manage.
• Confirm which customization fields are required; the app deliberately does not guess production rules.
• Review blocked, changed, cancelled, and fulfilled orders before manufacturing or shipping.
• Avoid collecting unnecessary sensitive information in customization fields and provide buyers with required notices.
• Maintain secure Shopify accounts, limit staff access, and promptly report suspected compromise.
• Comply with consumer, privacy, product-safety, intellectual-property, export, tax, and other laws applicable to the merchant's products and customers.

5. Acceptable use

The service must not be used to break laws, infringe rights, distribute malware, probe or overload systems, evade Shopify limits, access another merchant's data, or process prohibited products or content. Automated activity that bypasses documented limits is not allowed.

6. Fees

The public beta has no merchant charges and does not request app subscription payments. Before any paid release, the applicable price, billing period, trial, renewal, cancellation, upgrade, and downgrade terms will be displayed through Shopify App Pricing or the Shopify Billing API. Production Inbox will not charge App Store merchants through an off-platform payment link.

7. Availability and changes

The operator may maintain, improve, limit, suspend, or discontinue features to protect security, comply with Shopify or law, or operate the service. Reasonable notice will be provided for material changes when practicable. Emergency security actions may occur without advance notice.

8. Data and privacy

The merchant retains rights in its store data. The operator receives a limited right to process that data only to provide, secure, support, and comply with legal obligations for the service. The Privacy Policy explains categories, purposes, retention, and deletion.

9. Intellectual property and feedback

The app, documentation, and operator-created materials remain the operator's property. Shopify and merchant content remain owned by their respective owners. Feedback may be used to improve the service without identifying the contributor or disclosing confidential store information.

10. Disclaimers and liability

To the extent permitted by applicable law, the service is provided without warranties that it will be uninterrupted or detect every production error. Merchants remain responsible for final production decisions, fulfillment, product quality, and legal compliance.

Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. Any dispute should first be raised through the support contact so the parties can attempt a practical resolution.

11. Termination

A merchant may stop using the service by uninstalling it through Shopify. The operator may suspend access for security, abuse, non-payment under a future approved plan, Shopify direction, or legal necessity. Data is handled after uninstall according to the Privacy Policy and Shopify's verified redaction lifecycle.

12. Contact

Questions about these terms should be sent to the configured support address shown below. The operator identity and contact details are part of the public release configuration.